This service is not intended for crisis support or emergencies. For urgent help, please call or text 988 or call 911.

Pediatric Mental Health Support

Direct consultation to all pediatric primary care providers by licensed child and adolescent psychiatrist and specialized community resource navigators 

Hours of Operation:
Monday – Friday from 8:00am – 4:30 pm 

 

Services Offered

Connect directly with child and adolescent psychiatrists for guidance on

Real-Time Psychiatric Consultation

Connect directly with child & adolescent psychiatrists for guidance on:
No insurance based restrictions for Consultation

Care Coordination & Resource Navigation

Our team supports providers by:

Provider Training & Workforce Development

Access evidence-based training opportunities, including:

Know About HI-MPAL

Statewide tele-consultation line designed to improve pediatric mental health services by helping pediatric primary care providers quickly connect with mental health specialists (child psychiatrist, social works, and care coordinators) to better assess, diagnose and treat  patients (ages 0-21) with behavioral health needs.

Who We Serve

HI-MPAL supports Pediatric Providers serving children and youth ages 0–21 across Hawai’i and Pacific basin

Pediatricians

Family Medicine Providers

Nurse Practitioners

Physician Assistants

Federally Qualified Health Centers

School-Based Health Providers

Meet The Team

HI-MPAL supports Pediatric Providers Serving children and youth ages 0–21 across Hawai’i and Pacific basin:

Frequently Asked Questions

HI-MPAL (Hawaiʻi Mental Health Pediatric Access Line) is a pediatric mental health consultation line to support Pediatric
Primary Care Providers (PPCPs), with the goal of providing
information on timely detection, assessment, treatment, and
referrals for children with behavioral health needs.

We welcome anyone who may be interested in pediatric mental health consultation services to call HI-MPAL for inquiry. Typically, we receive calls from PPCPs such as pediatricians, family medicine physicians, nurse practitioners and physician assistants who work with children with behavioral health needs. HI-MPAL is currently available for any providers that work with youth ages 0-21

PPCPs can call for diagnostic support regarding mental health and substance use, medication management, and treatment planning. They can also refer a family to us to connect to resources.

Some questions you can call HI-MPAL for include, “Based on the presenting symptoms, what will be the diagnosis and what medications can I prescribe?” and “What kind of services or treatment options are there for the child and family?”

No. HI-MPAL is a service which supports providers. If a family
member is concerned about the mental health of their child,
they should express those concerns to their doctor who can call HI-MPAL for a consultation. However, doctors can refer families to HI-MPAL to connect about resources.

No! It is absolutely free!

Typically, calls are returned within 30 minutes during business hours.

HI-MPAL staff will collect information including provider’s contact
information (such as call back number, email, fax, NPI) and patient’s demographic information (name, date of birth, gender, guardian contact info).

Other helpful information to include: Child’s presenting symptoms, history or current mental health treatment, general health conditions, current list of medications. Additional information regarding their school, social system, CWS involvement (*We welcome additional information sent via fax)

Yes. For most patient-specific consultations, HI-MPAL team will be providing written recommendations and documentation in their medical charts.

Yes! We encourage staff members to call and be familiar with HI-MPAL as they can also call to be referred to resources.

We are closed on Queen’s Health Systems observed holidays and the weekends.

  • New Year’s Day
  • President’s Day
  • Kūhio Day
  • Memorial Day
  • Kamehameha Day
  • Independence Day
  • Labor Day
  • Discoverer’s Day
  • Thanksgiving Day
  • Christmas Day

Contact Us

Any general questions please submit your question below. This contact button is not HIPAA compliant, for any inquiries with Private Health Information submit through the Intake form above. 

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